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Case study · Hospitality & Restaurants

Modernising point of sale for a multi-location restaurant group

A cloud POS with offline mode, floor plans and live multi-location reporting.

Results

Lost orders during internet outages
0
Sales visibility across all venues
Real time
Typical new-staff training time
30 min

The client

A multi-location restaurant group in the hospitality & restaurants sector.

The challenge

Each venue ran its own on-premise tills with separate menus and taxes. Owners waited until the next morning for sales figures, and internet outages stopped service.

The solution

A cloud POS and admin platform with offline-first terminals, central menu and tax management across locations, interactive floor plans and live dashboards for owners.

Architecture overview

  • Offline-first POS terminals syncing through IndexedDB
  • Real-time order updates over WebSockets
  • Central admin for menus, taxes, roles and locations
  • Analytics warehouse feeding live owner dashboards

Implementation approach

  1. 1

    Shadow service

    Worked shifts alongside staff during peak hours.

  2. 2

    Pilot venue

    Ran the new POS alongside the old tills for two weeks.

  3. 3

    Roll-out

    Migrated venues one by one with on-site support.

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Services used in this project

  • Custom Software Development

    Web platforms, internal tools and SaaS products built by senior engineers, shipped in small increments and designed to grow with your business.

  • UI/UX & Product Design

    Research-led product design and scalable design systems that make complex software feel simple.

Facing a similar challenge?

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