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Case study · Healthcare

Launching a telehealth app for a multi-specialty clinic network

Video consultations, e-prescriptions and AI-assisted visit notes in one patient and clinician app.

Results

Fewer missed follow-up appointments
42%
Saved per consultation on documentation
9 min
Average app store rating
4.7★

The client

A multi-specialty clinic network in the healthcare sector.

The challenge

Patients booked by phone, follow-ups were missed and clinicians spent a large part of every day writing notes after consultations.

The solution

A cross-platform patient app and clinician web console with video visits, booking, secure messaging and AI-drafted visit summaries that clinicians review and sign.

Architecture overview

  • React Native patient app and Next.js clinician console
  • WebRTC video with recording disabled by default
  • FHIR-based patient record integration
  • LLM summarisation with PHI redaction and clinician sign-off

Implementation approach

  1. 1

    Research

    Shadowed clinicians and interviewed patients across age groups.

  2. 2

    MVP

    Booking and video visits launched in two clinics.

  3. 3

    Expand

    Added AI-assisted notes after a supervised evaluation period.

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Services used in this project

  • Mobile App Development

    Native-quality iOS and Android apps with one shared codebase, offline support and secure integrations.

  • AI & Machine Learning Development

    LLM assistants, intelligent search, document automation and predictive models taken from prototype to reliable production systems.

  • UI/UX & Product Design

    Research-led product design and scalable design systems that make complex software feel simple.

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